If for any reason you want to return your order you can return it to us in a resalable condition within 30 days of delivery for a refund. If you would like an exchange please return your order for a refund and place a new order.

In addition to our standard 30 days returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. Orders placed from Monday, November 4, 2024 can be returned until Monday, January 6, 2025.

To make returns simple, we will provide you with a QR code that you can use to generate a return label at your local post office. There is a £3.95 charge for use of this return label which is deducted from your refund.

To return an item, please log into your account here, select the order you wish to return, and submit your return request.

All items must be returned new, unused and with all tags still attached. Briefs, trunks, swimwear and bikinis should be tried on over underwear.

We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

• the product(s) have been used, worn, damaged or washed;
• the tag are not attached to the product(s) or have not been returned.

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Items which are damaged or as a result of normal wear and tear, by accident or through misuse will not be considered faulty.

If your item is faulty when you receive it you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this then please contact Customer Care.

Your order should be returned to us within the returns policy period relevant to your order. Returns sent back after the returns policy period may be accepted at our discretion.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

Your refund will be credited to the original payment method. Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.